Choose when Aero suggests reassigning an overdue customer task

Last updated: November 10, 2026

Who can do this: Super Admins

Aero suggests the next step on overdue customer tasks. You choose how many days an assignee can go without acting on the project before Aero can suggest reassigning the task. The setting applies to your whole organization.

This feature is available when it's turned on for your organization. If you don't see it, contact your OnRamp team.

How the setting works

The Recommendations tab describes it this way: "Aero reviews each project every night and suggests the next step on its overdue tasks."

For each overdue customer task, Aero checks when the assignee last acted on the project:

Aero can suggest a new assignee only if the assignee hasn't acted on the project for at least the number of days you set, or has never acted on it. The task must also have a due date that isn't estimated, be at least two days past it, and not have its nudges paused.
When a task doesn't meet these conditions, Aero doesn't suggest reassigning it. The tab says Aero suggests a reminder instead.

Aero never suggests reassigning an unassigned task.

The same number of days also decides whether Aero counts a project member as active. A member counts as active only if they acted on the project within that many days.

You can choose from 1 to 90 days. Until you save a value, Aero uses the default of 10 days.

Change the number of days

Go to Settings > Aero.
Select the Recommendations tab. The tab bar only appears when more than one Aero tab is available. If Recommendations is the only one, the page shows its content directly.
Under When Aero suggests reassigning a task, enter a number in Days without activity before Aero suggests reassigning a task.
Select Save.

Save is available only after you change the value. When it works, you'll see Recommendation settings saved.

If you save a number that's rejected as outside the allowed range, the field shows Choose from 1 to 90 days.

If you try to leave the page before saving, an Unsaved changes dialog appears. Select Stay to keep editing, or Leave without saving to discard your change.

If the settings don't load

If the tab shows Couldn't load your recommendation settings., select Try again.