Common Issues
Resolve day-to-day issues like login problems, invites, and notifications.
Fix the “User Already Exists” Error When Adding a Project MemberThe error “User Already Exists,” means that email address is already in OnRamp under a different account.
Customer Didn’t Receive A MessageThis guide walks you through the most likely causes and how to fix them, so you can get communications flowing again quickly.
Why Can’t My Customer Access the Portal After Re-Opening a Project?If you’ve reopened a project that was previously completed or archived, you may notice your customers can’t access the portal anymore.
Salesforce Picklist Options Don’t Match in Automation ActionsThis happens when OnRamp’s saved schema for that Salesforce object is out of date.
Refreshing the schema usually resolves the issue.