Summary
If you’ve reopened a project that was previously completed or archived, you may notice your customers can’t access the portal anymore. This is because the Portal Live toggle is automatically turned off when a project is marked as completed. Re-opening the project does not automatically turn it back on.
Steps to Restore Portal Access
Open the Project
Go to the project you’ve re-opened.
Navigate to the Portal Tab
In the project, click the Portal tab in the navigation bar.
Enable the Portal Live Toggle
Locate the Portal Live toggle.
Switch it on to reactivate portal access.
Confirm Customer Access
Once toggled on, customer users linked to the project will again be able to access the portal.
Tips & Troubleshooting
Why does this happen?
When a project is marked Complete or Archived, OnRamp automatically disables the portal.
When you re-open the project, the system does not turn the portal back on automatically.
How to avoid confusion:
Always check the Portal Live toggle after reopening a project.
If customers report they can’t see the portal, confirm this setting is enabled.
Enhancement Note:
This behavior is currently by design but may be improved in the future so the portal can automatically reactivate on project reopen.