Summary / When to Use This
Task comments let you and your customers ask questions, provide context, and discuss details right where the work happens. Instead of juggling emails or side chats, comments keep conversations tied directly to the task. Everyone stays aligned, and users are notified by email when a new comment is added.
Steps to Follow
1. Enable or Disable Comments for a Project
Go to the Settings tab of your project.
Find the Allow Comments toggle.
Switch it On to let users add comments to tasks. Switch it Off if you don’t want comments on that project.
(Comments are enabled by default on all projects.)
2. Commenting on a Task as a Customer User
Open the task from your project list.
Use the rich-text editor on the task page to type your comment.
Mention a team member by typing
@followed by their name.Add styles, images, or links to give your comment more context.
Click Save to post.
3. Commenting as an Organization User
Look for the comment icon next to each task in the project list. A number shows how many comments are on that task.
Click the icon to open the task details.
Scroll to the Comments section to read the full thread.
Type your reply in the same rich-text editor, then click Save.
Tips & Troubleshooting
Email Notifications: Everyone mentioned in a comment gets an email. This makes it easy to grab attention when you need input.
Visibility: Comments are only visible inside the project—they don’t get shared outside of OnRamp.
Best Practice: Use comments for clarifications and collaboration. If you need formal record-keeping, consider using data fields instead.