Use Task Comments to Collaborate on Work

Last updated: March 14, 2026

Task comments keep conversations where the work is — no chasing questions over email, no context lost in side threads. Both your internal team and your customers can collaborate directly on any task, and everyone gets notified when something new comes in.

Enable or Disable Comments for a Project

  1. Go to the Settings tab of your project.

  2. Find the Allow Comments toggle.

  3. Switch it On to allow comments, or Off to disable them for that project.

Comments are enabled by default on all projects.

Adding a Comment — Internal Users

From inside a project:

  1. Go to the List tab.

  2. Locate the task and click the comment icon in its row (the number shows how many comments exist).

  3. The Task Details panel opens — select the Comments tab.

  4. Type your message and click Save.

You can also open the task directly and scroll to the Comments section at the bottom.

Adding a Comment — Customer Users

  1. Open the task from your project list in the portal.

  2. Find the Comments section on the right side of the task view.

  3. Use the rich-text editor to type your comment — you can add styles, images, or links.

  4. Click Save to post.

When a customer posts a comment, the project owner receives a notification automatically.

Using @Mentions

Type @ and select a project member’s name to notify them directly. They’ll receive an email with your message and a link back to the task. Use this when you need a specific person’s attention or input.

Tips

  • Visibility: Comments are only visible inside the project — they don’t leave OnRamp.

  • Use comments for clarifications and collaboration. For formal record-keeping or structured data capture, use data fields instead.

  • Encourage customers to ask questions directly in task comments rather than via email — it keeps the full context in one place.

  • Comments build a clear history of decisions and updates tied to the task itself, which is useful for handoffs and audits.