Webhooks let you automatically send information from OnRamp to another system when something happens—like when a task is completed or a project is updated. Use this feature to trigger external workflows, send data to tools like Jira or Slack, or build powerful automations using tools like Zapier or Make.
Webhooks can also include authentication so your receiving system knows the call is secure.
Before You Begin
Make sure you:
Have access to Settings > Webhooks (available to Super Admins and Integrators)
Know the URL of the endpoint you want to send data to
Understand what trigger you want to use (e.g., when a task is completed)
If you're using Zapier, we recommend reviewing the Webhooks via Zapier article first.
1. Go to Webhooks in Settings
Head to Settings > Webhooks in the left navigation under Advanced.
2. Click Create Webhook
You'll land on the Webhooks tab. Click Create Webhook.
3. Enter Your Webhook Details
Webhook Name – Something meaningful like
Create Jira Ticket on Task CompletionTrigger – Choose the event in OnRamp that should trigger this webhook (see full list below)
Webhook URL – The destination where the webhook will send data
Authorization – Select how this webhook authenticates:
No Authorization – For tools like Zapier
API Key / Token – For internal or secured endpoints
4. Click Create Webhook
Once everything looks good, click Create Webhook to save and activate it.
Available OnRamp Triggers
These are the actions in OnRamp that can launch a webhook. You can view them in the Triggers tab under Settings > Webhooks to see data schemas.
Customer Invited to Project
Module Created / Deleted / Updated
Project Created / Archived / Completed
Project Details Updated
Project Note Created / Deleted / Updated
Task Created / Completed / Deleted / Updated
Subtask Created / Completed / Deleted / Updated
Task Help Requested
Each trigger sends structured data you can use in your destination system.
Example Use Case
Here’s how a webhook works when paired with Zapier:
OnRamp Trigger: A customer completes a task.
Zapier receives the webhook
Webhook Action: A Jira ticket is created using the task’s data.
🎥 See image example above
Tips & Troubleshooting
Testing your webhook: Use a service like Webhook.site to inspect your payloads.
Authentication not working? Double-check that your API key is correctly formatted in the header or query string, depending on your endpoint.
Webhook not firing? Make sure the trigger condition is actually happening (e.g., “Task Completed” requires the task to be marked complete in the UI or automation).