Manage OnRamp Notifications and Email Settings

Last updated: March 13, 2026

Keeping your team and customers informed doesn’t have to be manual. OnRamp’s notification and email settings let you control weekly summaries, task reminders, and system-generated emails — all from two places in the app.

1. Set Notification Preferences for Customer Accounts

To configure summary and reminder emails sent to customers:

  1. From the left navigation, click Accounts.
  2. Select the Notifications tab at the top.

You’ll see two sections:

Weekly Summary

  • Sends a high-level project summary to each customer user once a week (typically Fridays).
  • Set the preferred time and time zone for delivery.
  • Toggle On/Off to enable or disable.

Reminders

  • Sends automated reminders for upcoming and overdue tasks.
  • Click Schedule to configure:
    • Upcoming Task Reminder — how many days before the due date to send
    • Overdue Task Reminder — how often to repeat after a task becomes overdue
  • Set your preferred time of day and time zone.
  • Toggle each reminder On/Off independently.

2. Enable or Disable System Emails

To manage system-generated emails across your entire organization:

  1. Go to Settings from the left navigation.
  2. Click Emails under the Personal section.

Emails are grouped into two categories:

Emails for Customers & Organization

  • Comment
  • Help Request
  • Project Completed
  • Project End Date Updated
  • Project Note
  • Task Nudge

Emails for Customers Only

  • Customer Invitation
  • Customer PIN Request

For each email, click Preview to see the message content, or use the toggle to enable or disable it.

⚠️ Heads up: Disabling system emails may cause confusion or delays for your customers and internal users. Proceed with caution.

Tips & Troubleshooting

  • Reminder and summary settings apply globally across all projects.
  • Email content is standardized and not editable, but your organization’s name, logo, and color scheme will be applied automatically.
  • If a user reports not receiving a notification, verify their role and email status, and confirm notifications are enabled in both Accounts → Notifications and Settings → Emails.