Configure a Branded Customer URL

Last updated: March 13, 2026

Your customer portal URL defaults to companyname.portal.onramp.us. If you’d prefer something like onboard.yourcompany.com, you can set up a custom subdomain for a more seamless brand experience.

Before You Begin

  • You’ll need access to your domain registrar (e.g., GoDaddy, Google Domains, Amazon Route 53).
  • Decide on the subdomain you want to use, such as go.yourcompany.com or onboard.yourcompany.com.
  • DNS changes can take a few hours to propagate after you update records.

Steps to Follow

1. Choose Your Branded Subdomain

Pick something short and intuitive. Common examples include:

  • go.yourcompany.com
  • onboard.yourcompany.com
  • welcome.yourcompany.com
  • launch.yourcompany.com

2. Add a CNAME Record in Your Domain Registrar

  1. Log in to your domain registrar account.
  2. Add a new DNS record of type CNAME.
  3. Set the host/subdomain to the branded subdomain you chose.
  4. Point the CNAME to: custom.onramp.us

This tells the internet to route your subdomain to OnRamp’s portal system.

3. Review Special Cases

  • Using Cloudflare? Set the CNAME to “DNS only” (not proxied). If your setup requires proxying, contact OnRamp Support.
  • Have a CAA record? You may need to temporarily disable it while OnRamp provisions your SSL certificate, or add our SSL issuer to your CAA record (contact Support for details).

4. Contact OnRamp to Finish Setup

Email support@onramp.us with the subdomain you’ve configured. The team will finalize setup and enable SSL for your branded portal.

Tips & Troubleshooting

  • Propagation delays: DNS changes can take up to 24 hours. If your link doesn’t resolve right away, give it time before troubleshooting.
  • SSL errors: A certificate error typically means SSL hasn’t finished provisioning. Contact Support if it persists beyond a few hours.
  • Testing your DNS: Run a CNAME lookup for your chosen subdomain — it should resolve to custom.onramp.us.