Reset a Task in OnRamp

Last updated: March 13, 2026

Marked complete too soon? Need a customer to re-submit their answers? Resetting a task clears its completion state and re-opens it for action — subtask responses and all. It’s a quick fix that keeps you from having to recreate work from scratch.

How to Reset a Task

  1. Go to Projects and open the project containing the task.
  2. Navigate to the List tab and find the task you want to reset.
  3. Click to open the task details.
  4. Select the Subtasks and Responses tab inside the task.
  5. Click Reset Task.
  6. Confirm the reset when prompted.

The task returns to an open status. All subtasks and step responses are cleared and re-opened.

What Happens After a Reset

  • Subtasks reset too. Every step inside the task is re-opened, not just the parent.
  • Assignees get notified. The task assignee receives a notification that work has been re-opened.
  • Previous responses are cleared. Any answers or file uploads from the prior completion are removed.

Tips

  • Use this sparingly. Resetting clears response history — do it intentionally, not as a workaround for reviewing old answers.
  • Need to review past responses first? Check the Activity Log or Responses Tab before you reset — you may find what you need there.