If a customer or teammate can’t find their original project invite, you can resend it directly from the project. The resend will generate a new email with a fresh login link. Depending on whether they’ve logged in before, they may also be prompted to request a new PIN to access the portal.
Steps to Follow
1. Open the Project
Go to Projects in the left-hand menu.
Select the project where the user needs an invite.
2. Open the Members Area
In the top-right corner of the project, click + Members.
Find the user you want to resend the invite to.
3. Resend the Invite Email
Hover over the user’s row.
Click the paper airplane icon (tooltip: Send this user an invite email).
4. What Happens Next
The user receives a new email invite (like the example below).
If their browser already has a valid login session cached, clicking Accept Invite & Join Project logs them right in.
If not, they’ll be prompted to request and enter a one-time PIN (sent via email) before gaining access.
Tips & Troubleshooting
Didn’t get the email? Ask the user to check their spam/junk folder, or whitelist OnRamp emails.
PIN expired or can't be found? The one-time PIN expires after 30 minutes. The user can always request a new one from the login page.
Multiple projects? Once logged in, the user will see all active projects they’re a member of, as well as any self-service playbooks available to them.