Ways to Receive Support from OnRamp

If you need help using your portal or accessing your account, there are a few ways to get support.

1. Try the self-service resources first

Start by reviewing any help content, instructions, or project resources available in your portal. These resources may answer common questions about account setup, login access, project updates, and collaboration workflows.

2. Check your email for login or access messages

If you are trying to sign in, check the inbox associated with your account for login emails or account access messages. If you do not see them, check your spam, junk, or quarantine folders as well.

3. Ask your organization’s project contact for help

Your account may be managed by a partner organization. OnRamp can be used behind the scenes by companies you are collaborating with, which means your account is managed by that organization rather than directly by OnRamp.

If you still need assistance and you can successfully log in to your portal, click the people icon in the top-right corner of your portal landing page to find your project owner’s contact information. Reach out to them directly for assistance with account access.

4. Contact OnRamp support when appropriate

If you cannot log in to your portal or your project owner or organization has directed you to contact OnRamp support, include as much detail as possible so the team can help quickly. Helpful details include:

• The email address you are using to log in

• The name of the company or organization you are collaborating with

• A short description of the issue you are experiencing

• Any error messages you see