User Types: Collaborators and Contributors

Last updated: March 27, 2026

Collaborator and Contributor are two of the most common internal user types in OnRamp — and they look similar on paper. Here’s a clear breakdown of what each role can actually see and do, so you can assign them with confidence.

The Short Version

The primary difference: Collaborators have access to Views and Insights. Contributors do not.

Both roles can participate in projects, complete tasks, leave comments, reassign tasks, add or remove subtasks, and change task visibility. The line is drawn at cross-project visibility tools.

What Contributors See

A Contributor’s left-hand navigation is intentionally minimal:

  • Dashboard — access to projects and tasks assigned to them

  • Users — can view (but not edit) internal users

That’s it. Contributors are focused participants — they show up, do their tasks, and stay out of the weeds of project management.

What Collaborators See

A Collaborator’s navigation includes everything Contributors see, plus:

  • Search — search across comments, tasks, and projects

  • Views — create and save filtered views of projects, tasks, and comments

  • Insights — track completion trends, monitor timelines, and identify areas for improvement

Collaborators are your active onboarding team — the people who need the full picture to do their jobs well.

Typical Team Structure

Role

User Type

Why

Strategic Implementation Manager

Super Admin

Controls project structure, users, and reporting

Customer Success Manager

Collaborator

Coordinates relationship, participates in onboarding tasks

Implementation Specialist

Collaborator

Manages project activities and customer communication

CS Leadership (Director/VP)

Collaborator

Views Insights and project health without needing to manage projects

Account Executive

Contributor

Supports deal handoff — only needs task access

Solutions Architect

Contributor

Completes architecture or configuration tasks

Finance

Contributor

Handles contract activation or billing setup tasks

Leadership and delivery teams get full visibility. Supporting teams participate only where their expertise is needed.

Quick Rule of Thumb

  • If someone needs to track progress, run reports, or work across multiple projects → Collaborator

  • If someone just needs to complete specific assigned tasks → Contributor