How to Remove the Default OnRamp Infographic from Your Customer Portal

Last updated: April 2, 2026

When you first set up your customer portal, OnRamp displays a default infographic as a placeholder — think of it as a "coming soon" sign for your branding. The good news: as soon as you upload your own company logo, it disappears automatically and gets replaced with your custom branding.

How to Replace the Default Infographic

  1. Go to Settings > Customer Portal.

  2. Find the Portal Logo option.

  3. Upload your company logo.

That's it — once your logo is saved, the default OnRamp infographic is gone and your branding takes its place.

What to Expect

  • No manual removal needed. The infographic isn't something you delete — it's simply replaced the moment a custom logo is present.

  • The change is immediate. As soon as you upload and save your logo, your customer portal reflects the update.

  • Your logo appears across the portal. The logo you upload is used throughout the customer-facing experience, so it's worth taking a moment to use a clean, high-quality image.

Tips

  • Use a high-contrast image. A logo with a transparent background tends to look the best across light and dark portal themes.

  • Still seeing the infographic? Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) after uploading — sometimes the browser caches the old version.

  • Need a hand? If you're having trouble accessing Customer Portal settings or the logo isn't appearing correctly, reach out to our support team and we'll get it sorted.